We want your order to reach you quickly and safely, so you can start enjoying your products as soon as possible. 

Once you have placed an order, you will receive a confirmation email, followed by another email with delivery information when your parcel leaves the clinic.  

We aim to dispense and dispatch orders within 1-4 working days, along with an estimated delivery time of up to 4 working days. 

If you have any questions about your delivery or returns, please contact our team by ringing 0345 680 1418 or emailing us at: shop@clinicnaturae.com 

UK Delivery* 

This applies to England, Scotland, Wales and Northern Ireland. 

• Free UK standard delivery is available on orders over £50. 

• UK standard delivery on orders below £50 is from £3.99 

• UK special delivery on all orders is from £9.95 

• Please contact us if you require special delivery.  

• Free local collection is available from our dispensary in Newcastle, please allow up to 3 working days for your order to be processed or contact us in advance before visiting us. 

*Please note: Delivery charges may vary depending on the weight of your order. The exact shipping cost will be calculated at checkout. 

EU & Europe Delivery* 

This applies to countries within the EU and Europe. 

•  Standard delivery on all orders is £16.95. 

*Please note: Delivery charges may vary depending on the weight of your order. The exact shipping cost will be calculated at checkout. 

International Delivery* 

This applies to countries outside of the EU and Europe. 

• Standard delivery on all orders is £19.95. 

• Due to tariffs, we cannot guarantee that your delivery will arrive without additional customs duties or delays. 

*Please note: Delivery charges may vary depending on the weight of your order. The exact shipping cost will be calculated at checkout. 

IMPORTANT 

Please check your local restrictions, taxes, duties and fees before you place an order with us as we will not accept responsibility for these. 

Clinic Naturae is not liable for packages held at customs; returns and refunds in such cases are at our discretion.  

Check that our products are legally permitted within your country before you place an order, we cannot be held responsible for items detained at customs.