Terms and Conditions

Updated Terms and Conditions for Clinic Naturae

Company Information

The website is operated by Clinic Naturae Limited, a company registered in England and Wales (Company Registration Number: 5422779).

Unless otherwise stated, “CN,” “we,” or “us” will be used to refer to Clinic Naturae throughout the Terms and Conditions and Privacy Statement. If you would like to ask us anything about our products, services, website, terms, or conditions, contact us through the contact form.

Website Terms and Conditions

1. Use of the Website

These website terms and conditions (“Website Terms”) apply to your use of the Clinic Naturae website at www.clinicnaturae.com (the “Website”). By accessing, browsing, using, or registering with the Website, you confirm that you have read, understood, and agreed to these Website Terms in their entirety. If you do not agree to these Website Terms, you must not use this Website.

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or restricts or inhibits anyone else’s enjoyment of the Website.

2. Privacy Policy & Cookies

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy and Cookie Policy:

Explicit user consent is required for cookies, as per UK GDPR requirements. Users can manage their cookie preferences via our Cookie Policy page.

We retain customer records, including transaction details, for 6 years plus the current tax year, in accordance with UK tax laws.
Patient records are retained for a minimum of 8 years after the last consultation, or until age 25 for minors, in line with medical record-keeping regulations.
You have the right to request access, correction, or deletion of your data as per our Privacy Policy, subject to legal retention obligations.

3. Online Payments & Security

All card transactions are processed securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS). While we take reasonable steps to protect transactions, we do not accept liability for third-party payment failures.

In the event of a payment dispute or chargeback, we reserve the right to provide supporting evidence to the payment processor. Any chargeback fees incurred due to an unfounded dispute may be billed to the customer.

4. Consumer Rights (UK Consumer Contracts Regulations)

Under UK consumer law, you have the right to cancel and receive a full refund within 14 days of purchase, unless:

  • The service has already been provided.

  • The product is a personalised item (e.g., custom health programmes, prescriptions, or herbal products made to order).

  • The service is booked for a specific date or timeframe (e.g., consultations, workshops, or events). In such cases, cancellations and refunds are subject to our discretionary policy and availability.

If a service has commenced but is not fully completed, any refund will be calculated on a case-by-case basis, taking into account the portion of the service already provided.

Refunds: Refunds will be processed within 14 working days of approval or upon the return of goods and issued to the original payment method. Refunds for online transactions will be processed through the payment provider used at the time of purchase. We do not offer cash refunds.

5. Herbal Product Safety & Liability Disclaimer (Non-Prescription Items)

The following disclaimer applies to herbal products and tinctures sold outside of prescriptions, such as those purchased directly from our shop.

Customers must review all product ingredients for potential allergens before purchase. We are not responsible for allergic reactions, misuse, or interactions with other medications. Herbal products should be used responsibly and in accordance with the instructions provided. If in doubt, please consult a professional herbalist provider before use, especially if you have underlying health conditions, are pregnant, or are taking other medications.

For prescribed tinctures and herbal remedies, specific advice will be provided during consultations.

6. Ownership of Materials (Corporate Sales Terms)

All materials provided remain the intellectual property of Clinic Naturae unless otherwise agreed in writing. Clients may obtain a license to use materials, but ownership remains with Clinic Naturae unless explicitly transferred upon full payment.

7. Third-Party Rights & Contracts

No third party shall have any rights under these Terms, except where explicitly stated (e.g., third-party payment processors, couriers).

Terms and Conditions for the Clinic

1. Appointments

  • Arrive on time to ensure your appointment runs smoothly.

  • A minimum of 48 hours’ notice is required for cancellations. Failure to provide notice may result in a full charge.

  • In case of a genuine emergency, we may waive the charge at our discretion.

2. Health Programmes

  • Health programmes run for a minimum term of 12 months.

  • Early cancellation requires settlement of outstanding fees for treatments received, plus a cancellation fee of £15.

  • Unpaid balances may be referred to a debt collection agency, and associated fees will be charged directly to the client.

3. Prescriptions

  • Nutritional and herbal products prescribed during treatment are not included in consultation fees.

  • Costs may range from £30–50 per month, with some intensive treatments costing up to £150.

  • If you have budgetary concerns, please discuss them with your practitioner.

  • We select high-quality natural and organic products, but we are not responsible for the quality control of third-party supplements.

Terms and Conditions of General Sale of Goods

1. Product and Service Descriptions

  • Prices are in GBP and include VAT where applicable.

  • Packaging may vary from the images displayed on the Website.

  • All products and services are subject to availability.

2. Acceptance of Your Order

  • Completion of the online checkout process does not constitute order acceptance.

  • Orders remain the property of Clinic Naturae until full payment is received.

3. Payment Security

  • Payments are processed securely using PCI DSS-compliant systems.

  • If your payment is not received after delivery, you must return the products or make payment within 30 days.

4. International Delivery

  • Purchases will be made in GBP.

  • Exchange rates and additional processing fees for international transactions are determined by credit card providers or banks.

  • All online purchases are governed by the laws of England and Wales. International customers are responsible for ensuring that the products comply with their local regulations before purchase.

5. Your Right to Cancel

  • If you are a UK/EU consumer, you have 14 calendar days from receipt of goods or service commencement to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • Refunds for cancellations will be processed in line with statutory rights.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.