Returns

RETURNS

We hope you are happy with your purchase but understand that there may be odd occasions where you wish to return an item. Please find our returns policy below.

How to Return an Item

To return an item you have received, please do so within our guaranteed 28 days return period.

  1. The item needs to be unopened and in its original condition and wrapping.
  2. Include a note stating your name, address, order number, reason for returning and specify if you wish a refund or exchange.
  3. Return items to the address below. When returning an item please obtain proof of postage. We recommend you use a tracked service on large parcels.
  4. Upon receipt, we will be happy to either give you a full refund or exchange it for another item.
  5. Please note we do not refund post and packaging costs.
  6. We aim to process returns within 7 working days upon receipt and notify you by email when we have processed your refund and ship any replacement products as soon as possible.

Returns address

Clinic Naturae Limited, 4 Black Swan Court, 69 Westgate Road, Newcastle Upon Tyne NE1 1SG