The website is operated by Clinic Naturae Limited, a company registered in England and Wales (Company Registration Number: 5422779).
Unless otherwise stated, “CN,” “we,” or “us” will be used to refer to Clinic Naturae throughout the Terms and Conditions and Privacy Statement. If you would like to ask us anything about our products, services, website, terms, or conditions, contact us through the contact form.
These website terms and conditions (“Website Terms”) apply to your use of the Clinic Naturae website at www.clinicnaturae.com (the “Website”). By accessing, browsing, using, or registering with the Website, you confirm that you have read, understood, and agreed to these Website Terms in their entirety. If you do not agree to these Website Terms, you must not use this Website.
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or restricts or inhibits anyone else’s enjoyment of the Website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy and Cookie Policy:
Explicit user consent is required for cookies, as per UK GDPR requirements. Users can manage their cookie preferences via our Cookie Policy page.
We retain customer records, including transaction details, for 6 years plus the current tax year, in accordance with UK tax laws.
Patient records are retained for a minimum of 8 years after the last consultation, or until age 25 for minors, in line with medical record-keeping regulations.
You have the right to request access, correction, or deletion of your data as per our Privacy Policy, subject to legal retention obligations.
All card transactions are processed securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS). While we take reasonable steps to protect transactions, we do not accept liability for third-party payment failures.
In the event of a payment dispute or chargeback, we reserve the right to provide supporting evidence to the payment processor. Any chargeback fees incurred due to an unfounded dispute may be billed to the customer.
Under UK consumer law, you have the right to cancel and receive a full refund within 14 days of purchase, unless:
If a service has commenced but is not fully completed, any refund will be calculated on a case-by-case basis, taking into account the portion of the service already provided.
Refunds: Refunds will be processed within 14 working days of approval or upon the return of goods and issued to the original payment method. Refunds for online transactions will be processed through the payment provider used at the time of purchase. We do not offer cash refunds.
The following disclaimer applies to herbal products and tinctures sold outside of prescriptions, such as those purchased directly from our shop.
Customers must review all product ingredients for potential allergens before purchase. We are not responsible for allergic reactions, misuse, or interactions with other medications. Herbal products should be used responsibly and in accordance with the instructions provided. If in doubt, please consult a professional herbalist provider before use, especially if you have underlying health conditions, are pregnant, or are taking other medications.
For prescribed tinctures and herbal remedies, specific advice will be provided during consultations.
All materials provided remain the intellectual property of Clinic Naturae unless otherwise agreed in writing. Clients may obtain a license to use materials, but ownership remains with Clinic Naturae unless explicitly transferred upon full payment.
No third party shall have any rights under these Terms, except where explicitly stated (e.g., third-party payment processors, couriers).
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
